Legal

Refund & Payment Policy

Effective November 6, 2026

How deposits, payments, cancellations and purchases work on a Darrim project. Your signed agreement sets the final terms for your project.

Deposit

To reserve your place in our schedule and begin design work, we ask for a deposit of 25% of the design fee, paid by Zelle. Work begins once the signed agreement and deposit have been received.

If you cancel before any work has begun, your deposit is refunded in full. If work has already started, we keep the cost of the work completed and refund the rest of the deposit.

Remaining balance

• Longer projects: the balance is paid in instalments over the course of the project, on the schedule set out in your agreement.
• Shorter projects: the balance is due when the project is complete.

Late payment may pause work until your account is up to date.

Paying safely

Zelle payments move directly between bank accounts and usually cannot be reversed once sent. Only send payments to the recipient details shown on your signed invoice. Darrim will never ask you to change payment details by text or social media message; if you receive a request like that, call or email us first.

Cancellations

Either party may end a project with written notice. Fees for work completed up to the date of cancellation remain due, and any prepaid amounts for work not yet performed are refunded.

Furniture, materials and purchases

Clients purchase furniture, materials and other items directly. On full-service projects, Darrim can place orders on your behalf using your payment method, with your approval of each purchase. We use your payment details only for the purchases you approve.

Items ordered for your project are subject to each vendor’s own return and cancellation policies. Custom, made-to-order and final-sale items usually cannot be returned. Where a vendor allows a return, any restocking, shipping or handling fees it charges are paid by the client.

Questions or concerns

If something isn’t right, please email rim@darrim.com. We will reply within 24–48 hours and work with you to resolve it.